Professional Services

Leverage AHC's years of experience and expertise in your field!

Staff motivation and training is the most critical phase in a turnkey computer installation. The success of this task can really determine how well and how quickly a computer system will become an integral part of an institution's operation.

American has spent considerable time and money developing a methodology and a staff for getting systems operational and making users comfortable with their operation; American has specialized in the training of "first time computer users." The customer quickly becomes proficient in use of the computer, knowledge of the relevant applications and ability to generate required inquiries and reports.

The American support team is composed of experienced professionals with backgrounds in data processing, accounting and health care. The American Project Manager is responsible for overall project management -- coordinating the timing and logistics of all activities. Each account is also assigned a Customer Service Coordinator. This individual will be responsible for the training and implementation assistance required to successfully install your systems.

The following are just some of the support services offered by American:

Conversion Support and Assistance
Implementation Planning and Task Definition
Training Support for American Applications, including:
- On-site Training tailored to your needs
- Webinar Training
- Telephone Training (Conferencing available)
Ongoing Customer Service and Technical Support long after the installation is complete
Custom Programming
Consultation Services
Hardware Configuration and Implementation
IBM Hardware/Software Training and Support
Communications/Networking Assistance
Project Management and/or Accounting Services

Contact AHC Sales at 1-800-336-1776 for more information or email sales.

Webinar Training

A Win - Win Training Solution – Immediate Return on Investment

American Health Care is pleased to announce that we now provide in-depth training and services via the Internet. This is a very affordable solution for staff development and return on investment in your automation investment.

We have found that short webinar training, comprised of 1 to 2 hour blocks, over several sessions, on specific application areas, results in better utilization of the application and an immediate return on the investment in workflow and volume. These training sessions are tailored for your organization to either refresh existing staff understanding, or to promote new personnel understanding . To date, the resounding message after conducting these sessions from facility staff, is that personnel learned something could be done using the application that they have been doing by hand. By involving other departments in the sessions, workload was saved for auxiliary departments which had never had training on the use of the system.

Studies for software application usage have indicated that the majority of applications are under utilized due to a lack of training and understanding of the software functionality and options. In many cases, when positions change the training provided to new personnel is conducted by the person exiting the position, based on their established routines and workflow process. Training onsite, requires personnel to have large blocks of time in their fast paced work environment set aside, and to absorb and retain a large volumes of instruction and information. Building blocks of training allow staff to retain and apply the knowledge learned immediately in their surroundings, as they are not concentrating on work building up while they are out of the office or in onsite training sessions. Annoucements sent on new features and functionality too oftern are disseminated, but due to workload the staff who can benefit from the new features or functions do not have the time to read these announcements thoroughly.

We encourage you to consider a tailored learning and utilization plan for your organization to yield more return on investment for your organization today and in the future. Contact us and we will arrange for and conduct an interview to establish the best program content for your facility and provide a training plan to meet the needs of your organization.

Building Block Learning Concept
Tailored specifically to your organization needs
Training Banks – Pay even further discounted rates for blocks of time and use as needed.
Ability to train using your own data for familiarity or training library data
All you need is an internet connection and a telephone to attend!

Send inquiries to training@ahconline.com or call today 800-336-1776.

Webinar training – up to five participants

::Course & Objectives	::Who Should Attend?
Referral and Census
The Census module acts as the foundation for the Harmony Health Care Management System. Through this module, ADT (Admission/Discharge/Transfer) information is entered once to a relational database. This training session will cover the basics of referral management, entering admissions (administrative, financial and clinical) and maintaining Care Receiver information on a day-to-day basis, such as: Referrals Waiting List Management Enter Admissions Administrative Financial Clinical Assign Bed Produce Reports	New users of the Harmony Health Care Management System Project Coordinators Census and Admission Personnel Social Service Personnel Medical Records and Clinical Personnel Financial Accounting Personnel Department Heads IT and Data Processing Personnel
MDS and Care Planning
The MDS and Care Planning module is an important component of the clinical record. It not only serves to document the clinical care provided to the Care Receiver, but it also has a direct impact on Medicare billing. The MDS and Care Planning training session will cover the basics of entering a MDS, scheduling and transmitting MDS information to the state and completing comprehensive Care Plans that adequately addresses the Care Receiver’s clinical needs. Users will also learn how to complete the Resident Census/Roster Process. Minimum Data Set (MDS) Assessment Scheduling of MDS Assessments Creation of Transmittal to the State Care Plan with Problems/Goals/Approaches/Outcomes Scheduling of Care Plans Creation of Care Plan Invitation to Interested Participants Charges Pass to Billing	New users of the Harmony Health Care Management System Project Coordinators Medical Records and Clinical Personnel Financial Accounting Personnel IT and Data Processing Personnel
Electronic Medical Record
The philosophy behind the Electronic Clinical Record (ECR) is that each Care Receiver is the hub of all the activities that go on around him or her. When the ECR is updated, the System updates other parts of the System appropriately. There are many components to the ECR that, when combined, give you a complete picture of each Care Receiver. We employ a “fill-in-the-blank” methodology, so that the System literally prompts you through the screens you’ll need to access to get your job done. American ECR allows you to take advantage of expanded functionality beyond MDS and Care Plan entry. Using this System, you can enter information including: Advance Directives Allergies & Diagnoses Diet Hearing & Vision Mental Status Physical Status Schedule "Actions", such as Therapy Sessions Update Scheduled Therapy sessions to MDS Section P, and to billing Vital Signs Update the MDS automatically at the touch of a button, with information previously entered into the electronic clinical record, eliminating the need for repetitive keystrokes. Closely monitor weight changes Enter Progress Notes	New users of the Harmony Health Care Management System Project Coordinators Medical Records and Clinical Personnel Financial Accounting Personnel IT and Data Processing Personnel
User-Defined Assessment
American’s User Defined Assessment System allows you to define your own assessment forms, record the answers for those forms and link appropriate answers to the MDS. Reports may be created to accumulate answers from several assessments to give summary information on Care Receivers. This System will allow you to build forms that are not clinically related and a scheduling capability is available for assessments that should be completed on a regular basis.	New users of the Harmony Health Care Management System Project Coordinators Medical Records and Clinical Personnel Financial Accounting Personnel IT and Data Processing Personnel
Physician Orders
The Physician Order System is designed to record standing orders and individual Care Receiver orders. The System produces MARs and TARs and users can enter new orders, track and electronically sign orders, print orders and run reports. The System is designed to work with an in-screen, user alert System that will notify staff when new orders are entered or modified for a Care Receiver automatically. Frequently Used Orders Standing Orders Renew Orders Print Orders MAR/TAR Electronic Signature Alert Notification	New users of the Harmony Health Care Management System Project Coordinators Medical Records and Clinical Personnel IT and Data Processing Personnel
New York PRI
The New York PRI (RUGS) System is designed to prepare the submission and reports in accordance with NYQAS standards. Care Receiver and Last PRI Completion Date Update PRI Data Reports Create Electronic Submission	New users of the Harmony Health Care Management System Project Coordinators Census and Admission Personnel Medical Records and Clinical Personnel Financial Accounting Personnel IT and Data Processing Personnel
Billing and Accounts Receivable – Set Up – Session 1
One of the most important areas to be considered in Billing is the set up and organization of the master files. This is a critical component and the person(s) responsible should have a thorough understanding of Payors, the items being billed and the relationship between both. This training is designed for the personnel responsible for set-up of additional Payors, changes to existing billing practices and other areas that have a direct impact on the billing System.	New users of the Harmony Health Care Management System Project Coordinators Financial Accounting Personnel IT and Data Processing Personnel
Billing and Accounts Receivable – Session 2
Once the set up has been completed, personnel will then be taught: Generating Room and Board Generating Recurring Charges Inputting Ancillary Batches Importing Generic Import files from 3 rd Party Vendors Reviewing and Posting items through the Action System The prebilling edits will then be processed and verified for accuracy. Designed personnel for these processes are accountable for verification that the Billing has been input and processed correctly before updating the Billing and Accounts Receivable.	New users of the Harmony Health Care Management System Project Coordinators Financial Accounting Personnel IT and Data Processing Personnel
Billing and Accounts Receivable – Session 3
Once the Billing has been processed and updated, Accounts Receivable personnel will be responsible for making sure that payments are input and applied properly. This session will instruct personnel on the various methods available for inputting payments: Pay A/R from Resident Trust Electronic Remittance Processing Payment Batch Entry Creating Payments from Income Apply Cash The session will also cover the cash application process, Accounts Receivable reporting and the interface of Accounts Receivable to General Ledger.	New users of the Harmony Health Care Management System Project Coordinators Financial Accounting Personnel IT and Data Processing Personnel
Resident Trust
The Resident Trust System is a banking System geared to address the personal and regulatory requirements of Care Receivers. The Resident Trust System interfaces to the Billing System for payment of Private amounts or, if preferred, the Billing System can import to Resident Trust just the personal needs spending amount. Interest is distributed either based on the total amount earned or through a percentage applied and quarterly statements produced for mailing to Care Receivers or their responsible party. The training session will cover: Entry of Deposits Entry of Withdrawals Auto-Interface to Billing Application of Interest Check Printing Resident Statement Printing Interface to General Ledger Production of 1099’s	New users of the Harmony Health Care Management System Project Coordinators Payroll Supervisor Payroll Clerks Department Heads Financial and Accounting Personnel IT and Data Processing Personnel
Accounts Payable
The Accounts Payable System is a real-time online System designed with the users in mind. American’s training session will instruct users in: Voucher Entry Recurring Payable Entry and Application Voucher Adjustments Check Processing Void Processing Posting of Vouchers and Payments Also, learn how to set up automatic expense account defaults by vendor to allow for ease of entry and less user error.	New users of the Harmony Health Care Management System Project Coordinators Financial Accounting Personnel IT and Data Processing Personnel
General Ledger
What makes the Harmony System unique is that fact that other modules feed to the General Ledger. Personnel overseeing General Ledger need to be knowledgeable of the other department activities so they can make sure that the subsidiary ledgers of Accounts Payable, Billing, Accounts Receivable, Payroll and Resident Trust feed to General Ledger in an accurate and timely manner. Training on General Ledger will cover the standard reports available in addition to customized formatted reporting. Take advantage of this training to solidify: Journal and/or Recurring Entries Accounts Payable Monthly Posting Bridged Details from Payroll Bridged Details from 3 rd Party Interfaces Billing and Accounts Receivable Posting Budget Creation and Comparison Reports Running Final Financial Statements	New users of the Harmony Health Care Management System Project Coordinators Financial Accounting Personnel IT and Data Processing Personnel
Purchasing and Inventory
The Purchasing and Inventory Systems are integrated to assist facilities in maintaining proper supply levels as well as assist in cost containment. The training session will focus on creating requisitions, purchase orders and managing inventory. Three way matching from Purchase Order to Inventory Receipt to Accounts Payable helps to verify that what you receive is what you pay for. The session will also cover the various reports that are available as well as the procedures for posting to General Ledger. Enter a Requisition Create Purchase Order Print Purchase Order On-line Inquiries Purchasing Reports Closed/Matched Receipt Status Purge Closed Purchase Orders	New users of the Harmony Health Care Management System Project Coordinators Inventory Clerks Purchasing Clerks Stock Room Attendants Financial and Accounting Personnel IT and Data Processing Personnel
Fixed Assets
The Fixed Asset System allows users to select from various depreciation methods including Straight Line, Reducing Balance and Modified Accelerated Cost Recovery System (MACRS). Users can select a depreciation method for updating internal books while using a different depreciation method for IRS tax reporting purposes. Enter New Assets Maintain Existing Assets Enter Assets with Previous Depreciation Pre-depreciation Edit Apply Monthly Depreciation Update General Ledger with Depreciation Added	New users of the Harmony Health Care Management System Project Coordinators Financial and Accounting Personnel IT and Data Processing Personnel
Staff Scheduling and Time & Attendance
The Staff Scheduling and Time and Attendance Systems are valuable tools allowing the facility to not only schedule employees, but also compare the employee punches to the schedules created. It flags anyone who works possible overtime, employees who clock in/out both early or late and allows for the authorization of overtime before hours are updated to the Payroll System. Set up Processing Employees, Shift, Jobs,Requirements Create Temporary Schedules Enter Vacations/Absences – Make Corrections Create Permanent Schedule Print Schedule Employees Punch In/Out Punches are Passed to Time & Attendance Authorization of Overtime/Absences - Daily Corrections Send Information Completed/Authorized to Payroll	New users of the Harmony Health Care Management System Project Coordinators Payroll Supervisor Payroll Clerks Department Heads Financial and Accounting Personnel IT and Data Processing Personnel
Payroll
The American Payroll System takes the punches from a time clock (or hand entered) and produces the necessary reports for payroll verification. Once the time has been verified and approved, the processing of payroll will take place including the creation of the direct deposit file along with the update to General Ledger. Utilizing the Payroll System efficiently assists in cost control making sure that overtime is approved in advance (if necessary), and that sick and vacation time are authorized and available. The training session will cover the concept of AHCSAVE and how to use this utility effectively to produce weekly, monthly, and quarterly saves. Employee Maintenance Time Clock/Staff Scheduling Interface Payroll Processing Print Checks Monthly Reports and Saves Quarterly Reports and Saves Year End Processing	New users of the Harmony Health Care Management System Project Coordinators Payroll Supervisor Payroll Clerks Department Heads Financial and Accounting Personnel IT and Data Processing Personnel
Menu Security
The American applications have comprehensive security features that allow security down to the user menu item level. Upon definition of the application processes and user responsibilities, security measures need to be implemented to insure the confidentiality and integrity of the data and the applications.	New users of the Harmony Health Care Management System Project Coordinators IT and Data Processing Personnel